We at The Gorgeous Hair has NO Return or a Refund policy.
However, we are pleased to offer our customers an EXCHANGE to provide flexibility and accommodate your requirements.
Please read below FAQ's to understand our Exchange Policy:What is the Exchange Period?
For an exchange to be processed, the product must be returned to us in the same condition as it was delivered. We kindly request that you initiate the exchange process within 7 working days from the date of order delivery by sending us tracking ID of the product to be exchanged.
Please note that any exchange requests made after this period will not be eligible for consideration.
Additionally, our exchange policy applies only to products with a value of INR 6000 or above
Please Note: We do not accept any Exchanges for International orders, discounted items or Hair Accessories, etc.
Do I have to pay for the Shipping of my Exchange?
When initiating an exchange for your order, please note that you will be responsible for the return shipping costs. We highly recommend using a shipping method that provides tracking, as we cannot be held responsible for any lost returns.
However, for our valued customers in India, we offer a convenient solution. If you are exchanging your order, we provide a complimentary return shipping label, ensuring that you won't incur any additional costs for the return.
When will I receive my Exchange?
Once our warehouse receives and inspects your exchange parcel, your new order will be released for processing promptly. Please note that regardless of the shipping method chosen, all orders require an additional 3-4 business days to process and ship from our warehouse.
Thank you for choosing The Gorgeous Hair. We appreciate your continued support and look forward to delivering your new order soon.
How may I contact You ?
For any assistance or inquiries, please feel free to reach out to our dedicated Gorgeous Hair support team. You can contact us via email at firstname.lastname@example.org.
We guarantee a response within 24 hours and are committed to providing the assistance you need. We are here to help you every step of the way.